1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all other services and deliveries provided by the hotel for the customer in this context (hotel accommodation contract). The term “hotel accommodation contract” includes and replaces the following terms: accommodation, guest accommodation, hotel, hotel room contract.
1.2 The subletting or re-letting of the leased rooms as well as their use for purposes other than accommodation require the prior written consent of the hotel, whereby Section 540 (1) sentence 2 BGB is waived unless the customer is a consumer.
1.3 General terms and conditions of the customer only apply if this has been expressly agreed in advance.
1.4 These terms and conditions do not apply in the event of a reservation via third-party providers such as Hotel.de, HRS, Expedia, Booking.com etc. In this case, the terms and conditions of these third-party providers apply. In this case, the hotel only acts as a service provider and not as a contractual partner.
2.1 Contractual partners are the hotel and the customer. The contract is concluded when the hotel accepts the customer’s application. The hotel is free to confirm the room booking in writing.
2.2 All claims against the hotel become statute-barred one year from the start of the statutory limitation period. Claims for damages expire depending on knowledge in five years, unless they are based on injury to life, body, health or freedom. This does not apply to claims for damages and other claims if the latter are based on an intentional or grossly negligent breach of duty by the hotel.
2.3 Minors are allowed to stay overnight only if accompanied by a parent or guardian. The hotel staff can request the submission of the relevant documentation identifying the adults as parents / teachers or otherwise authorized persons.
LINDEMANN HOTELS reserve the right to refuse minors who arrive at the reception without the company of their legal representatives to enter a room that has been booked for minors under 18 years of age in disregard of this rule, and to cancel their stay immediately. Furthermore, the LINDEMANN HOTELS can cancel the booking at any time before the start of the stay if it turns out that the room was booked for minors under 18 years of age who are traveling unaccompanied by their legal representatives.
3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
3.2 The customer is obliged to pay the hotel’s agreed or applicable prices for rooms provided and for other services used. This also applies to services commissioned by the customer directly or via the hotel, which are provided by third parties and disbursed by the hotel.
3.3 The agreed prices include the taxes and local duties applicable at the time the contract is concluded. Not included are local taxes that are owed by the guest according to local law, such as visitor’s tax. In the event of a change in the statutory sales tax or the introduction, change or abolition of local taxes on the object of performance after the conclusion of the contract, the prices will be adjusted accordingly. In the case of contracts with consumers, this only applies if the period between the conclusion and fulfillment of the contract exceeds four months.
3.4 The hotel can make its consent to a subsequent reduction in the number of reserved rooms, the hotel’s services or the customer’s length of stay, as requested by the customer, dependent on the price of the rooms and / or other hotel services increasing.
3.5 Hotel invoices without a due date are payable within fourteen days of receipt of the invoice without deduction. The hotel can demand immediate payment of due claims from the customer at any time. In the event of default in payment by the customer, the statutory provisions apply. The hotel reserves the right to provide evidence of higher damage. In the event of default in payment by the customer, the statutory provisions apply.
3.6 The hotel is entitled to request an appropriate advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in writing in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions remain unaffected.
3.7 In justified cases, for example the customer’s payment arrears or an extension of the scope of the contract, the hotel is entitled to make an advance payment or security deposit within the meaning of section 3.6 above or an increase in the advance payment or security deposit agreed in the contract up to the full, even after the conclusion of the contract up to the beginning of the stay to demand the agreed remuneration.
3.8 The hotel is also entitled to demand a reasonable advance payment or security deposit from the customer at the beginning of and during the customer’s stay in the sense of section 3.6 above for existing and future claims from the contract, unless such a payment has already been made according to section 3.6 and / or section 3.7 above was done.
3.9 The customer can only offset or set off an undisputed or legally binding claim against a claim by the hotel.
4.1 The customer can only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, another statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract. The agreement of a right of withdrawal as well as any consent to a contract cancellation should be made in text form.
4.2 If an appointment has been agreed between the hotel and the customer to withdraw from the contract free of charge, the customer can withdraw from the contract until then without triggering payment or damage claims by the hotel. The customer’s right of withdrawal expires if he does not exercise his right to withdraw from the hotel by the agreed date.
4.3 If a right of withdrawal has not been agreed or has already expired, there is also no statutory right of withdrawal or termination and the hotel does not agree to a cancellation of the contract, the hotel retains the right to the agreed remuneration despite not using the service. The hotel has to credit the income from renting the rooms to other parties as well as the saved expenses. If the rooms are not rented to someone else, the hotel can apply a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay 80% of the contractually agreed price for accommodation with or without breakfast as well as for all-inclusive arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is free to prove that the aforementioned claim did not arise or did not arise in the required amount. In the case of a booked rate that includes an advance payment of 100% of the total stay and a right of withdrawal up to a contractually agreed date, the hotel reserves the right to withhold the deposit in full if the cancellation is not made in time. The same applies to non-use of the hotel’s services (no-show).
4.4 The non-use of the hotel’s services (no-show) occurs if the rented hotel room is not occupied by 06:00 am on the day following the contractually agreed arrival date at the latest.
5.1 If it has been agreed that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers about the contractually booked rooms and the customer on request of the hotel with reasonable Setting a deadline does not waive his right to withdraw.
5.2 If an advance payment or security deposit agreed or requested in accordance with section 3.6 and / or section 3.7 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.
5.3 Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for an objectively justified reason, in particular if – force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract; – rooms or rooms are culpably booked with misleading or false information or with concealment of essential facts; The identity of the customer, solvency or the purpose of stay can be essential; – the hotel has justified cause to believe that the use of the service could endanger the smooth business operations, the security or the reputation of the hotel in public, without this being attributable to the hotel’s sphere of control or organization; – the purpose or the reason for the stay is illegal; – there is a violation of the above-mentioned section 1.2.
5.4 The justified withdrawal by the hotel does not justify the customer’s claim to compensation.
6.1 The customer has no right to the provision of certain rooms, unless this has been expressly agreed.
6.2 Booked rooms are available to the customer from 03:00 pm on the agreed arrival date. The customer has no right to earlier availability.
6.3 Rooms must be vacated and made available to the hotel no later than 11:00 am on the agreed departure date. Thereafter, due to the late vacating of the room, the hotel can charge 15.00€ for use beyond the contract until 02:00 pm (late departure), from 02:00 pm 100% of the full accommodation price (list price). This does not justify contractual claims by the customer. He is free to prove that the hotel has no or a significantly lower claim to usage fee.
7.1 The hotel is liable for damage to life, limb or health for which it is responsible. Furthermore, it is liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or an intentional or negligent breach of typical contractual obligations by the hotel. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise regulated in this section 7. Should disruptions or deficiencies in the hotel’s services occur, the hotel will endeavor to remedy the situation as soon as it becomes aware of this or upon immediate complaint by the customer. The customer is obliged to do what is reasonable for him to remedy the disruption and to keep possible damage to a minimum.
7.2 The hotel is liable to the customer for items brought in according to the statutory provisions. The hotel recommends using the hotel or room safe. If the guest wishes to bring in money, securities and valuables with a value of more than 800€ or other items with a value of more than 3.500€, this requires a separate storage agreement with the hotel.
7.3 If the customer is provided with a parking space in the hotel garage or in the hotel car park, even for a fee, this does not result in a custody contract. In the event of loss of or damage to vehicles parked or maneuvered on the hotel property and their contents, the hotel is only liable in accordance with Section 7.1, sentences 1 to 4 above.
7.4 Wake-up calls are carried out by the hotel with great care. Messages, mail and merchandise deliveries for guests are handled with care. The hotel will deliver, store and – on request – forward the same for a fee. The hotel is only liable in accordance with Section 7.1, Sentences 1 to 4 above.
8.1 Changes and additions to the contract, the acceptance of applications or these General Terms and Conditions should be made in writing.. Unilateral changes or additions by the customer are invalid.
8.2 Place of fulfillment and payment as well as exclusive place of jurisdiction – also for check and bill of exchange disputes – is the seat of the hotel in commercial transactions. If a contractual partner meets the requirements of Section 38 (2) ZPO and does not have a general place of jurisdiction in Germany, the place of jurisdiction is the hotel’s registered office.
8.3 German law applies. The application of the UN sales law and the conflict of laws is excluded.
8.4 Should individual provisions of these general terms and conditions be or become ineffective or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.